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Refund policy

At Séléné, we want you to be fully satisfied with your purchases. If this is not the case, you have 14 days upon receipt to make a return or exchange.

 

Exchanges – Free

You can request a free size exchange.
Subject to stock availability, the exchange is processed upon receipt of the returned item.

 


Returns – Refund

You can also request a refund for any item that is:

  • unworn,
  • unwashed,
  • in its original condition,
  • with all tags intact.

Return shipping fees will be deducted from the refund, unless the return is due to a quality defect or preparation error.

 


Return fees by country:

  • France / Germany: €4.90
  • Belgium / Luxembourg / Netherlands: €5.50
  • Austria / Denmark / Finland / Greece / Ireland: €12.00
  • United Kingdom / Norway / Liechtenstein: €10.00
  • Bulgaria / Croatia / Estonia / Hungary / Latvia / Lithuania / Poland / Czech Republic / Romania / Slovakia / Slovenia: €15.00

 


Return procedure

Everything is done simply online:

[Link]