Preamble

We are pleased to welcome you to our website, www.selene-studios.com.

 

Séléné (hereinafter referred to as "the Seller") is an online store headquartered at 3A Rue Rosa Bonheur 67640 Fegersheim (France) and registered under the commercial registration number RCS 953 228 434.

 

Article 1: Purpose

These terms and conditions aim to define the rights and obligations of both parties in the context of online sales of goods offered by the Seller to consumers.

 

These terms apply exclusively to non-commercial individuals.

 

Sales are restricted to adult clients or minors with parental consent.

 

Article 2: Order Validation and Electronic Signature

Any order placed for a product from the online store on www.selene-studios.com implies the prior consultation and acceptance of these terms and conditions. The act of confirming an order implies full acceptance of these terms.

 

Article 3: Pricing

All product prices are listed in euros, inclusive of all taxes, excluding shipping fees (see the "Delivery and Shipping" section).

 

Séléné reserves the right to modify its prices at any time without prior notice. Products will be billed based on the prices in effect at the time of order confirmation.

 

Products remain the property of Séléné until full payment is received. Payment must be made in full and in one installment.

 

Article 4: Orders and Product Availability

Customers may place orders via the website www.selene-studios.com.

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Séléné reserves the right to cancel or refuse any order from a client with whom there is an existing payment dispute or who poses any form of risk.

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All orders imply acceptance of the current prices and product descriptions available at the time of purchase.

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The Seller commits to fulfilling orders only within the limits of available stock. If any product is unavailable, the Seller will notify the client as soon as possible via email. The order will then be canceled, and the corresponding amount will be refunded.

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Article 5: Payment and Security

Payment Methods:

Clients can pay for their purchases using the following options:

• Credit cards: Visa, MasterCard, Carte Bleue (issued in France)

• PayPal

Secure Credit Card Payment:

When paying by credit card, the transaction is processed through our partner Stripe. No banking information is stored on the website www.selene-studios.com, ensuring full security. Your order will be registered as soon as payment is approved by the banking service.

 

All credit card details are encrypted using the SSL protocol and do not transit unencrypted over the network. The Seller has no access to these details and does not store them on its servers.

 

PayPal Payment:

Séléné does not store any bank details. Payments are handled securely by PayPal according to their standards.

Fraud Prevention:

Séléné reserves the right to verify the validity of payments by any means deemed necessary before dispatching the order (e.g., requesting identity proof, address verification).

In case of non-payment or fraud, Séléné reserves the right to cancel the order without notice or compensation.

 

Article 6: Shipping and Delivery Times

Selene-studios.com delivers worldwide.

 

A) Shipping:

Orders are shipped within 48 hours.

 

B) Delivery Methods:

• Mondial Relay (Point of Collection): Delivery to a collection point within 3–5 business days. The client will be notified via email when the package arrives at the collection point.

• Mondial Relay (Home Delivery): Delivery to the client's home within 3–6 business days.

• Colissimo (No Signature): Home delivery without signature within 3–5 business days. Customs procedures may cause delays.

• Standard Home Delivery: Home delivery without signature within 2–10 business days. Customs procedures may cause delays.

• Chronopost Express Home Delivery: Express delivery within 1–2 business days.

C) Customs Fees:

Customs fees are the client’s responsibility and must be paid in full, including any additional processing charges.

 

D) Delivery Delays:

Séléné is not responsible for delays due to carrier issues or force majeure.

 

Article 7: Returns and Refunds

1. Returns:

Clients have a 14-day withdrawal period to return products, starting from the day of receipt.

To request a return, clients must contact customer service via the "Returns and Exchanges" section of the website.

 

2. Refunds:

Refunds will be processed within 14 days after the returned item is received in good condition.

 

Article 8: Customs Duties

Any order shipped outside mainland France may be subject to customs duties, which are the client’s responsibility.

 

Article 9: Intellectual Property

All content on selene-studios.com is protected under copyright law. Any reproduction is strictly prohibited unless authorized by the Seller.

 

Article 10: Liability

Séléné cannot be held liable for any issues related to internet use, including service interruptions or viruses.

 

Article 11: Modification of Terms

The Seller reserves the right to modify these terms at any time. Orders are subject to the terms in effect at the time of purchase.

 

Article 12: Product Information

While every effort is made to ensure accurate product information, the Seller is not liable for any errors.

 

Article 13: Governing Law

These terms are governed by French law. In case of dispute, the consumer should first contact the Seller to seek an amicable resolution.

 

Article 14: Personal Data Protection

In compliance with French law, clients have the right to access, modify, or delete their personal data.

 

Article 15: Product Warranty

Consumers are protected by the legal guarantee against hidden defects.

 

Article 16: Use Rights

The use of trademarks on the site is strictly prohibited.

 

Article 17: Force Majeure

Neither party will be held liable for failing to meet contractual obligations due to force majeure.

 

Article 18: Partial Invalidity

If any provision of these terms is deemed invalid, the remaining provisions will remain in force.

 

Article 19: Non-Waiver

The fact that one party does not enforce a breach by the other party of any of the obligations outlined in these General Terms and Conditions of Sale should not be interpreted as a waiver of the obligation in question for the future.

 

Article 20: Disputes

Séléné's liability is, in any case, limited to the amount of the order and cannot be held liable for any simple errors or omissions that may have occurred despite all precautions taken in the presentation of the products. Séléné will not be held responsible to a member or third party for any indirect damage, loss of business, profit, or turnover, arising in any way whatsoever, even if such damage, loss, or harm was foreseeable by Séléné or if its possibility had been brought to its attention.

 

Article 21: Customer Service

For any information or questions, Séléné’s Customer Service can be reached via the contact form available on the website www.selene-studios.com in the CONTACT tab.