Refund policy
At Séléné, we want you to be fully satisfied with your purchases. If this is not the case, you have 14 days upon receipt to make a return or exchange.
Exchanges – Free
You can request a free size exchange.
Subject to stock availability, the exchange is processed upon receipt of the returned item.
Returns – Refund
You can also request a refund for any item that is:
- unworn,
- unwashed,
- in its original condition,
- with all tags intact.
Return shipping fees will be deducted from the refund, unless the return is due to a quality defect or preparation error.
Return fees by country:
- France / Germany: €4.90
- Belgium / Luxembourg / Netherlands: €5.50
- Austria / Denmark / Finland / Greece / Ireland: €12.00
- United Kingdom / Norway / Liechtenstein: €10.00
- Bulgaria / Croatia / Estonia / Hungary / Latvia / Lithuania / Poland / Czech Republic / Romania / Slovakia / Slovenia: €15.00
Return procedure
Everything is done simply online:
[Link]
