At Séléné, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, you may return the package in accordance with our return policy. Please carefully read the following conditions:
Return Period:
You have 14 days from the date of receiving the package to initiate a return.
Return Fees:
Return shipping costs are the responsibility of the customer, except in cases of defective products or an error on our part during shipping. We recommend choosing a shipping method with tracking and insurance to ensure the safe return of the package.
Refund:
Once we have received and inspected the returned package, we will process the refund within 14 days of accepting the return. The refund will be issued according to the original payment method used at the time of purchase.
Exchanges:
If you wish to exchange the size of a product, please contact us HERE to discuss available options. In this case, the return shipping costs are covered by us for France only.
Return Procedure:
To initiate a return for a refund, please submit your return request HERE. If necessary, we will provide you with detailed return instructions and any other relevant information.
Please also download the return form to include in the package once completed by clicking on the following link:
In the event of customs fees resulting from the return of the goods to France, these fees will be fully deducted from the amount of your refund.